What is Sentis?

We are...

Researchers & software developers

A mid-sized company growing with the success of our clients

We are passionate about...

Developing our own research tools and platforms to deliver timely, actionable findings for decision making and strategy

Helping businesses build their brands, understand their markets, and strengthen their relationships with customers and employees

People

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Capabilities

Learn just what we're capable of.

Customer Relationship Management (CRM)

Stay focused on building strong customer relationships and delivering exemplary service.

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Employee Surveys

Engage your team and create a culture they'll thrive in.

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Market Research

Get the intel you need to position your brand and outdo the competition.

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Data Collection & Reporting Tools

Use the best tools to listen, learn and take action.

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Thoughts

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Metrics & Scales

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Julie Winram

Many of the questions I get about survey design relate to what metrics to use – and in particular, what scales to use.

It's easy to say "it depends on the situation" and that is certainly true. However, if we are talking about assessing customer experience, here are some general guidelines to keep in mind.

Contact Julie for the full whitepaper »

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Want to Enhance your Employee Well-Being?

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Adam DiPaula

Measuring employee well-being became popular when it became clear that there’s a strong relationship between well-being and a range of factors that impact an organization’s performance. These include productivity, absenteeism, presenteeism, benefits plan utilization and retention. The big challenge is to create the conditions that foster positive employee well-being.

Contact Adam for the full whitepaper »

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How to Make the Most of Your Insight Community

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Ayden Verhulst

Insight communities are increasingly used as a complementary tool to core research programs, and for good reason. There are obvious benefits to engaging with customers on an ongoing basis – you can use their feedback to inform decisions, promote new products and services to community members, and ultimately, build customer loyalty. If you are thinking of adding an insight community to your research toolbox, here are a few things to consider to make sure it’s a good investment for your company.

Contact Ayden for the full whitepaper »

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Sentis Market Research Inc.
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Vancouver, BC V6C 3T3
P: 604.558.1314
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